Order and Confirmation: Once your order is placed on our website, keep an eye out for an email containing detailed shipping instructions and next steps.

Prepaid Shipping: We provide a prepaid shipping label via email, along with instructions, to make sending your old card to our Lodi, California facility as easy as possible.

Swift Transformation: Our expert team will transfer all the data from your current plastic card to your new, gleaming metal card using our state-of-the-art technology.

EMV Chip Magic: We precisely extract the EMV chip from your original card and securely place it into your new metal card.

Fast Turnaround: Speed is our priority. On average, our USA customers receive their new metal card within 4-6 business days after sending in their old card.

Original Card Returns: No need to worry about parting with your original card. Both your old plastic card and your new personalized metal card will be returned to you.

Important Note: Once the EMV chip is transferred, your original plastic card will no longer be functional. But don't worry, your new metal card is ready to take on all your payment needs!

Absolutely, your security is our top priority. We pride ourselves on building trust and crafting unique, custom cards for our long-term customers, ensuring reliability and peace of mind.

To create a fully functional custom card, we need your existing card, but rest assured, we never ask for sensitive information like PINs or social security numbers.

If you have any concerns, you can send a zero-funds card, an inactive card, or freeze your card during processing. Your data is only held as long as necessary, and once your metal card is completed, all personal information is deleted.

Your confidence and safety are our priorities at every step.

Where is my card going?

Your card is sent to our secure, locked PO box. All orders are processed on the same day they are received at our facility in Lodi, California. Upon receiving your card, you will be notified and provided with return tracking information.

Is my information safe?

Your personal card information is never stored, displayed, or viewed by anyone other than the Payment Compliance Certified staff of Carbon Cut USA. With the combination of our SSL (Secure Socket Layer) encrypted website, we guarantee the safe keeping of your personal information when it is in our possession.

Your card will not be charged by Carbon Cut USA during the upgrade process. We recommend temporarily freezing or locking your card before shipping it to us.

Your Imagination is the Limit!

Got a design in mind? Need some creative assistance? Collaborate with one of our in-house designers to get a sneak peek of your card's potential look.

Want to see a preview before committing? Email your design requests and images to carboncutUSA@outlook.com and connect with our designers!

The average turnaround time is just 4-6 business days!

We provide a FREE priority USPS shipping label, and once you ship your card, it will take 2 days to reach our facility.

We specialize in quick service to ensure you're without your card for the shortest time possible!

You have the option to initiate a return within 30 days of the original purchase date. Please note that a $35 deduction for shipping and handling will apply.

After the initial 30-day period, all sales are final. We are dedicated to ensuring your satisfaction and addressing any concerns promptly.

To initiate a return, please contact us at carboncutUSA@outlook.com.

Great question! While our metal cards are designed for stylish transactions, there are a few considerations to keep in mind when using them with ATMs and certain machines.

ATM Usage:
Using metal cards in ATMs or machines that require full card insertion isn't recommended. The robustness of the metal card can cause issues in some machines, potentially leading to ejection problems. We advise using the metal card only in machines where part of the card remains exposed, allowing for easy retrieval if needed.

However, your original plastic card can still be used in ATMs without the EMV chip. The magnetic strip on your plastic card will be read by the ATM machines. So, for ATM transactions, your plastic card or smartphone are the preferred options.

Contactless Convenience:
For quick and secure transactions, you can set up your smartphone with contactless features like Apple Pay or Samsung Pay to access ATMs. If you're unsure about the setup, your bank representative can guide you through the process.

In Case of a Stuck Card:
If your metal card gets stuck in a machine, don't worry. Simply visit your branch with proper identification, and they'll help you retrieve your card.

Functionality Assurance:
Rest assured, your new metal card works everywhere your plastic card does. The only difference is the housing of the EMV chip, which is now in metal rather than plastic. Remember, the heart of your card is the EMV chip, not the material around it.

Feel free to enjoy the stylish convenience of your metal card while keeping these tips in mind for smooth transactions.